+ Can I place an order if I live outside of the UK?

Of course you can! We now use Royal Mail for all of our postage options, including for our international customers. As you can imagine postage costs vary depending on locations so please contact us before placing an order so that we can provide you with a specific postage quotation based upon your region.

+ Can I exchange my order?

We hope that this never has to happen, but in the event that you're unhappy with one of our products, we'll gladly issue a refund for the purchase price of the item if it is returned in new condition within 7 days of arriving at your destination. The customer is responsible for all shipping fees.

If our product is the wrong size or colour for you, we will exchange it for the correct product within 14 business days of the purchase date. The original item must be returned in like new condition. If you've ordered a belt please check the size first by looping the belt around your waist without doing it up. This will give you a good idea whether or not the belt is the right size without marking the leather.

A replacement will be sent once the original item has been received. The customer is responsible for all shipping fees.

If you've requested any modifications or customisations WE WILL NOT be able to accept a return or a refund as it is NOT a product design we have displayed on our website and cannot be resold.

+ Can I return my order for a refund?

We hope that this never has to happen, but in the event that you're unhappy with one of our products, we'll gladly issue a refund for the purchase price of the item if it is returned in new condition within 7 days of arriving at your destination. The customer is responsible for all shipping fees.

If our product is the wrong size or colour for you, we will exchange it for the correct product within 14 business days of the purchase date. The original item must be returned in like new condition. A replacement will be sent once the original item has been received. The customer is responsible for all shipping fees.

If you've requested any modifications or customisations WE WILL NOT be able to accept a return or a refund as it is NOT a product design we have displayed on our website and cannot be resold.

+ How long will it take to receive my order?

All products on our website are handmade and we prefer to make goods properly instead of quickly. Whilst every effort is made to ensure you receive your order as soon as possible lead times will often vary depending on the current order book. We now use Royal Mail for all of our postage options and so once posted delivery is approximately 2-3 days. However, any delays experienced by the Royal Mail are outside of our control.

+ Are my goods insured?

Yes, we ensure all items sent to our courier are insured up to the value of the purchase. This means that you are covered should your package be lost in transit.

+ How do I measure my belt size? CLICK ME!

VERY IMPORTANT - For the best fit measure an existing belt from the tip of the buckle to the hole you use most

DO NOT use your waist size or the waist band of your trousers as this is never a true reflection of the belt size you require.

If you do not have an existing belt, add 4 inches to your jeans size and round up to the nearest inch.

+ Where do you get your materials from?

Where possible we try to only use materials that have been produced in the UK. This includes Leather from tanneries based in Devon and Bristol and hardware produced in Walsall. However, where a specific material or piece of hardware is required for a particular product that isn’t available in this country, we may have to venture further afield.